AT&T in Charlotte, NC Closed now

Reviews about AT&T

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  February 23, 2020, by Brent Michael
  Traded-in a iPhone 5s for a new iPhone 7. One month after transaction (which took over 1 hour in store for associate to make happen...believe he was new), I received an email from AT&T that the old phone had not been received, and if it wasn't received in next ten days, I would be charged $200. Called AT&T, said they could do nothing and I had to go into store (this was after a 45 minute call of multiple transfers and waits). Was then told to go to store. Yes, must go to store to fix an error on their part. When did that, store associate told me issue was resolved and it was error on corporate. Today, received another email stating same thing. Another 45 minutes on phone, along with a call to Arboretum store, finally results in clearing this up? Oh no. I am told that since the charge is occurring on next billing cycle, I will have to wait for the charge to show up and then call in. "Not to worry Mr. Michael, your account has been notated and we will reverse the charge once it occurs". So....1 mistake by store employee equals 3 phone calls and a trip to store on my part to resolve. Total time out of my life in mistake correction mode? 2+ hours. Quality service. Way to go the extra mile. Moral of story? Make them prove to you they have noted in account trade in phone has been received. Make them give you a document stating received.