Rite Aid in Charlotte, NC Open now

Reviews about Rite Aid

• ★ ☆ ☆ ☆ ☆

  January 15, 2019, by Rydogerbeats
  The manager, African-American female, here is extremely rude and unpleasant on several occasions. On one occurrence the cashier had went to help a customer find a product leaving no one to check out customers standing in line, about three customers. This particular manager, whom I didn't know was a manager during the time of this occurrence, stood near the checkout area continuing her tasks purposefully looking away from the line and ignoring the fact we were waiting to be checked out until we asked her too. Upon asking her she responded with a rude look and a quick one second remark, which was followed by her walking so slowly to the register. So slow that the employee helping a customer find something was able to come back and begin checking us out before she ever made it over. The second time, I entered the store around 11pm and was immediately greeted by this particular employee with not words but instead an unpleasant facial expression that I could tell meant "my goodness another customer." After her saying nothing to me, yet seeming friendly to her coworkers. I continued outside at which point I discovered one of my purchases was missing a component. Of course I go back in asking to exchange it very calmly understand that it wasn't her fault and mistakes happen. Upon asking to exchange this product she immediately said no at which point I was dismayed and honestly offended at her response. I had had a similar situation occur before with a different employee at this exact store in which they reponsed to the same exact request by exchanging the product for me without any hesitation. I explained the past occurrence to this employee and she still said no and followed by saying she was manager and that was "policy." Unsatisfied I continued to ask for my simple request of the exchanging of an unopened damaged product. At which point a cacausian female coworker of hers came up and told me to quit being rude even though I was being far from that. After being attacked by these two employees they finally responded to my request and exchanged the unopened product. I love rite aid and everything they stay for but allowing employees who attack customers and refuse exchanges to run their store is something I would highly advise against.