Restoration Hardware in Charlotte, NC Closed now

Reviews about Restoration Hardware

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  July 19, 2019, by John Brandon
  Great design, and store personnel has been very helpful. However, the table we ordered was not level, and several of the chairs were misaligned. Waited for weeks on at least two occasions, then received a call the day of the delivery indicating that the furniture didn't pass quality inspection. Considering the price you pay for the furniture, I think there are many better options out there, and would think that the post-order customer service and delivery process would be much better. I just processed a full return, not because we didn't like it, but because it's been 6 months since we processed the order, and still don't have it right, after multiple calls and failed scheduled deliveries. Something to consider before purchasing any items from this company. It's really too bad, because we really liked the items, but expect to sit in level chairs and at a level table, and not wait 6 months to get it right. I hope you have a better experience, if you choose to order from RH.