PANDORA Jewelry in Charlotte, NC Closed now

Reviews about PANDORA Jewelry

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  June 25, 2020, by Shane Rhodes
  If I could give negative stars, I would. I purchased nearly $300 worth of Pandora product on Nov. 30th 2016 as I was traveling trough the airport. This was to be a Christmas gift for my wife. The day after Christmas, I went to a local pandora store in my home town to return the items and receive a refund. I was told that they would only exchange and in order to receive a refund, I would have to travel back to the Charlotte airport and return at the location it was purchased. To say the least, I was extremely frustrated, but it didn't seem to matter to the store manager. So, once the holidays ended, I booked a flight back to Charlotte to return the product. Today, I walk in the Charlotte store and am told by the store manager that I am 6 days outside of their 30 day return policy and the only thing they can offer is an exchange. I explained to her that I tried to return the product within the 30 day window, but was told I needed a plane ticket in order to that. Again, customer service was non existent. I have purchased many items from Pandora in the past few years, but I would encourage no one to do business with this company. I just can't imagine how common sense couldn't be considered at any point throughout this entire transaction. I am not going to accept this, and will be contacting their corporate office along with the Better Business Bureau.
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  January 18, 2020, by Stephanie S
  Just bummed out at my experience. I spent $170 plus tax. I got no bag, no box, no receipt. I went in days later to request a receipt. I couldn't get one. I was very excited to get my first Pandora piece. In fact, I have several hundred s more on my wish list but my experience was not pampering, glam and it didn't feel like a treat. I don't get the draw that I see and hear on social media.
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  February 21, 2019, by Denise K
  I will change my review if customer service here changes, but so far every time I've called (during open hours of course) it just rings and rings or I get disconnected (like someone picks up and hangs up the phone.) It's very frustrating when you are trying to call about a specific product. I understand this is an airport location, and not anyone can walk in from town to make a purchase, so they may prefer not to take phone calls. But they need to understand that some people do work at the airport and have airport access, and would like to know if a certain item is in stock before driving over on their day off. So frustrating. According to everyone else the service here is terrible, and I can't even claim differently because no one will answer the phone. Answer your phone please!