Brownlee Jewelers in Charlotte, NC Closed now

Reviews about Brownlee Jewelers

• ★ ★ ☆ ☆ ☆

  October 12, 2019, by Liz Vermoesen
  I went in to try and get my new watch sized to my wrist, a few links needed to be taken out. I want to start off by saying that the man who helped me was incredibly nice and helped me right away. Unfortunately he admitted that he wasn’t familiar with the brand Shinola, which is fairly surprising for someone with watch experience to say, but I assumed he could size it none the less. He has some issues and some of the links were extra stubborn. He said he was sorry that he couldn’t get them out after maybe 40 minutes or so. I understood and went home. It wasn’t until today that I saw how marked up he had made my watch trying to get the links apart. I noticed he was being a litttle rough but thought it was normal. I’m pretty upset that my brand new, never before worn watch now has some scratches and dents. They’re not HUGE so I’ll get over it but not the quality I was expecting. I’m sure if he was familiar with the brand he would have known to be more careful, this watch is more than $800. Update: after bringing it to a real watch repair shop they were quite amazed by the damage he managed to do. I recommend Sumpters Jewlers, they were able to size it within 5 minutes.